Our Customers
Get specifics on how we help facilitate a variety of goals of care
Partnerships
Thanacare approaches each partnership by focusing on the needs of the people
How a Thanacare Partnership works
Thanacare partners with a variety of entities in the goals of care space.......
Every customer we work with has their own challenges and goals depending on their size and desired outcomes. We aim to understand your current ACP process
What challenges are occuring with your current ACP initiatives?
Tell us about your ideal ACP future state.
Health System
Health Systems increase ACP rates, reduce readmission, utilizations, and control cost of care at the end of life.
Background
A large hospital system in the midwest recently re-evaluated their end-of-life care strategies and tools, focusing on patient and clinician challenges related to time, education, and experience. Their existing system no longer met with desired Quintuple Aim Goals.
Challenge
A homegrown end-of-life care technology solution no longer provided the efficiencies and experience desired by hospital leadership. Their goals:
~ Raise advance directive completion rates
~ Improve care experience for all involved
~ Integrate in EMR system
Approach
Support Primary Care Providers: PCPs refer patients to Thanacare ACP facilitators: a team of nurses, social workers, and community health workers to complete advance directives and other end of life care directives, which are then delivered to PCP for review and signature resulting in a better, more cohesive conversation between PCP and patient.
EMR Integration: The integrated tool allowed clinicians to easily access and manage end-of-life care scenarios without creating new and unfamiliar workflows. Clinicians in the ER, ICU, and other areas that require quick decision-making have immediate access and confidence in a patient's wishes and desired experience.
Results
Personalized EoL Experience: By using Thanacare across disciplines, an interdisciplinary team made up of primary care providers, palliative and hospice, chaplain is aligned around patient's personal end of life care wishes
Scalable ACP: The integration of Thanacare's platform into the EMR resulted in raising ACP completion rates from 4.9% to 51% in targeted populations.
Pediatric Palliative and Hospice Care
Clinicians support patients, parents, and caregivers with tools to document and communicate disease progresson
Background
A pediatric palliative care team of doctors and nurses desires to capture qualitative family and caregiver perspectives to enable care alignment among patients, families, siblings, and all related supporters. The goal is to empower patients, parents, and caregivers to document, via video, photo, and text, the ongoings of the patients disease in order to enhance symptom and bereavement management. The interdisciplinary team is able to access and review information outside of the EMR, which enables more effective communication and alignment.
Challenge
Parents with children with medical complexities often feel unheard and have trouble showing what is going on with their child. They experience exhaustion from having to repeat the same story to multiple care team members and have trouble using EMRs to express their thoughts and findings. A pediatric care team sought a remote, specialized solution that would:
~ Give Parents the Power to document and share their child's disease experiences
~ Improve care alignment and experience of parent, patient, and clinician
~ Reduce "what ifs" reflections by family, loved ones, and caregivers
~ Reduce parents and siblings having to repeat the story over and over again
Approach
Efficiency: Thanacare allows pediatric team leaders to easily access and review documentation by the parent and caregivers. This tightens the care loop and communication as all perspective - patient, parents, family, clinicians - is documented, organized, and shared appropriately. Patients and parents easily access personalized documentation in a hybrid environment, eliminating the need for multiple platforms and saving time and energy for all stakeholders
Enhanced Experience: By onboarding diverse, remote teams to a permission-based platform the nurse managers improved clinicians and patients experienced by offering more cohesive and user-friendly experience. In addition, the interdisciplinary team found new ways in which to engage patients, impacting the meaningfulness of interactions and care.
Results
Scalable Documentation & Care: Documentation initiatives could now scale more effectively due to the efficient tool. Parents are able to engage earlier with their children's experience and show what is going on and when and how things occur. Clinicians build trust with their patients and parents and bring that to focus on a wider audience.
Collaborative Care: Fostering collaboration, communication, and coordination to better patient experience and care outcomes. Managing provider biases and moral differences to deliver what the patient wants and causing a paradigm shift in ethical decision-making with support technology.
Adult Hospice and Palliative Care
Clinicians manage an ACP registry to provide access and alignment to patients, loved ones, and care team
Background
A palliative and hospice interdisciplinary team provides comprehensive end-of-life care to patients and resources for their loved ones. The interdisciplinary team utilizes culturally sensitive materials to improve the understanding and quality during end-of-life care.
Challenge
The nursing managers oversee a remote, specialized palliative and hospice team and desired a solution that would:
~ Save time
~ Improve the patient and clinician experience
~ Allow cultural care initiatives to scale
Approach
Time Efficiency: The platform allows team leaders to easily create, distribute, and manage end-of-life care documents that are culturally specific from patient to patient from one easy to use tool. Patients and loved ones easily access personalized documentation in a hybrid environment, eliminating the need for multiple platforms and saving time for all stakeholders
Enhanced Experience: By onboarding diverse, remote teams to a permission-based platform the nurse managers improved clinicians and patients experienced by offering more cohesive and user-friendly experience. In addition, the interdisciplinary team found new ways in which to engage patients, impacting the meaningfulness of interactions and care.
Results
Scalable Education & Care: Education and documentation initiatives could now scale more effectively due to the efficient tool. Reaching patients upstream with personalized end of life documents allows clinicians to focus a wider patient audience.
Collaborative Care: Fostering collaboration, communication, and coordination to better patient experience and care outcomes. Thereby, improving CAHPS scores.
End of Life Doula
Doulas find value by digitizing documentation, distribution, adn alignment of ACP
Case Study: End-of-Life Doula
Background
We are all Living and Leaving. Keri Winchester of Living and Leaving offers compassionate support to clients in end-of-life planning, through conversation, organization, education and action. Keri believes that the last gift we can give those we leave behind is having a plan in place. She sought a tool to help bolster her important work.
Challenge
Paper documents are the norm when it comes to advance care planning, but Living and Leaving wanted to digitize and elevate this traditional approach to the tele-ACP experience.
Approach
Living and Leaving meets with clients at the cafe, in the community center, and via video conference to begin the conversation around end-of-life care. After a relationship is formed, documentation of these important wishes are made within Thanacare so that they become certified, portable, and known to all members of the care team.
Results
Living and Leaving was able to increase the amount of clients with robust advance care planning documented and distributed while building strong alignment among client's family and loved ones.
Keri Winchester
Owner, Living and Leaving
End of Life Doula School
Doula Schools find value by digitizing ACP education and empowering graduates with a tool for professional lives
Case Study: End-of-Life Doula School
Background
International Doula Life Movement (IDLM) dual wields Thanacare to empower end-of-life (EOL) doula's educational tools and professional success
Challenge
IDLM, an end-of-life care training and certification firm, sought a software solution to provide a dual utility: power EOL doula student’s education and, upon graduation, become a professional tool for their graduating EOL doulas to service clients
Approach
With Thanacare, IDLM digitizes end-of-life planning education documents while providing graduates with an end of life care platform that enables EOL doulas to engage more clients, save time and energy, and more efficiently manage client’s end of life documents and wishes
Results
Save Time: IDLM leadership and students each save ~20 hours per week by eliminating paper-intensive processes and utilizing Thanacare to efficiently complete, certify, and store end of life documents
Scale Experience: By digitizing end of life education and documents, IDLM and graduating EOL doulas reach more clients to capture, certification, and share future healthcare choices
Seamless Management
Utilizing a strong permissions framework that ensures different resources are protected on a granular basis, Thanacare allows diverse EOL doulas teams to coalesce around the patient, family, and loved ones during end of life
Anna Marie Adams
Founder and CEO, IDLM
Pam Carter
Director, IDLM
Funeral Directors
Funeral directors use Thanacare to accomplish...
Independents
Independent goals of care providers use Thanacare to accomplish...